Alpha Returns & Exchanges

Here's How It Works

Select the items to return or exchange

Get a confirmation from Alpha

Send it back to us when you can

Common Returns Questions

How quickly will my exchange order ship?

In many cases we will ship your replacement order immediately.  You then have 10 days to return the original item to us.

How do I return or exchange an item on my order?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.  If use the label and opt for a refund return we will deduct $11 from your refund amount.  If you make an exchange there is no fee for using the return label.

How soon will I get my refund?

Once your items are inspected by the distribution center, you'll get your refund typically within 3-5 business days.

What items are returnable?

  • Items purchased in the last 60 days.
  • Items that are unwashed with original tags attached.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.

What if I have a question about my return?

You can email any time to check on your return.

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